Ul189's Privacy Policy — Your Data, Our Responsibility

1 Introduction

Ul189 (https://ul189.net) is a trusted online gaming and betting platform in Bangladesh. We believe that protecting every user's personal information is a fundamental right. This Privacy Policy explains how ul189 collects, stores, and uses your data.

By using our platform or creating an account, you are considered to have automatically consented to this privacy policy. Please read it carefully before registering.

Ul189's Privacy Policy is built in accordance with international data protection standards and applicable laws in Bangladesh. Our goal is to deliver the best possible service while maintaining full transparency.

2 Data Collection

Ul189 only collects information that is strictly necessary to provide you with our services. We never ask for excessive or unnecessary data. Below is a detailed breakdown of what we collect.

Directly Collected Data:

• Your name, email address, mobile number, and date of birth at the time of registration.
• National ID or passport details for identity verification.
• Payment method details (bKash/Nagad/Rocket number) — full card numbers are never stored.
• Your address and country details.
• Information provided when contacting our support team.

Automatically Collected Information:

• IP address and device information (operating system, browser).
• Your activity on the platform — pages visited and time spent.
• Betting and gaming history.
• Login time and location data.
• Cookie and session data (see Section 5 for details).

3 How We Use Your Data

Ul189 uses the data it collects only for specific, legitimate purposes. We never use your information beyond what is outlined in this privacy policy. A full list of how we use your data is provided below.

• For account creation, verification, and management.
• To process deposits, withdrawals, and other financial transactions.
• To detect and prevent fraud and other malicious activity.
• To provide support and assistance at your request.
• To improve our platform's services and enhance the user experience.
• To send you relevant promotions and bonus information with your consent.
• To meet legal obligations and satisfy regulatory requirements.
• To monitor user behavior and ensure responsible gaming.

4 Data Sharing

A core principle of ul189's Privacy Policy is that we never sell your data. However, there are a limited number of situations where sharing may be necessary.

Situations where your information may be shared:

• Payment Processors: Necessary information is shared with bKash, Nagad, or Rocket to process transactions.
• Identity Verification Service: With approved verification agencies as part of the KYC process.
• Legal Authorities: With law enforcement agencies under court orders or government directives.
• Security Auditor: With approved third parties for platform security verification — on an anonymized basis only.
• Business Transfer: In the event of a merger or acquisition, your data may transfer to the new owner — however, you will be notified in advance.

5 Cookie Policy

Ul189 uses cookies on its website. Cookies are small text files stored in your browser that help the website remember your preferences and session.

Types of cookies we use:

You can delete or disable cookies at any time through your browser settings. Keep in mind that disabling cookies may cause some features to not work properly.

6 Data Retention

Ul189 retains your data only for as long as necessary. All information is kept secure while your account is active. Even after account closure, certain data may be retained for a specified period to meet legal obligations.

• Account data — retained for up to 5 years after account closure.
• Financial transaction records — retained for up to 7 years as required by law.
• KYC documents — retained for up to 5 years after account closure.
• Support contact history — retained for up to 3 years.
• Log files and technical data — retained for up to 1 year.

Once the designated retention period ends, data is securely and permanently deleted. No information is kept longer than necessary.

7 Your Rights

Under ul189's Privacy Policy, you have several important rights over your own data. We respect these rights and are here to help you exercise them.

To exercise any of these rights, email us at support@ul189.net. We typically process requests within 30 business days. In certain cases, legal obligations may prevent us from fully deleting some data — if so, we will explain the reason.

8 Security Measures

Ul189 follows the highest industry security standards to protect your data. Our security infrastructure is multi-layered and regularly updated.

• 256-bit TLS/SSL encryption — applied to all data transfers.
• Two-factor authentication (2FA) — applied at account login.
• Regular security audits and penetration testing.
• Real-time monitoring system to detect suspicious activity.
• Employee data access is restricted — only those who need it can view it.
• Data backups are stored in secure, encrypted locations.

9 Children's Information

Ul189 is strictly for users aged 18 and above. In line with our privacy policy, we never knowingly collect personal information from minors.

Age is verified at the time of registration. If we become aware that an account has been created by a minor, it will be closed immediately and all associated data will be permanently deleted.

If you believe a minor has registered an account on ul189, please report it to support@ul189.net. We will take prompt action.

10 Policy Updates

Ul189 may update this privacy policy from time to time. When changes are made, the updated date on this page will be revised accordingly.

• For significant changes, a notification will be sent to your registered email address.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you will have the option to close your account.

11 Contact

If you have any questions, comments, or requests regarding this privacy policy or your personal data, feel free to reach out. The ul189 team is always here to help.

• Email: support@ul189.net
• Support hours: 24 hours a day, 7 days a week
• Live Chat: Available after logging in to the platform

For more general questions, visit our FAQ Page View or Responsible Gaming Visit the page.